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We understand it's not always possible to pay respects in person, & hope that this will help.
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FAQs: General

1. What is a funeral?
 
2. What type of funeral service should I have?
 
3. Can I personalize my funeral service?
 
4. Why should we have a public viewing?
 
5. What does a funeral director do?
 
6. What should I do if a death occurs in the middle of the night or on the weekend?
 
7. What should I do if a death occurs while away from home?
 
8. Is it possible to have a traditional funeral if someone dies of AIDS?
 
9. What recourse does a consumer have for poor service or overcharging?
 

Question #1What is a funeral?
Answer:A funeral is a time when friends and family gather to celebrate a life and mourn the loss of a loved one. The funeral is the starting point of the recovery process and the first step toward healing.  

Question #2What type of funeral service should I have?
Answer:A funeral service can be open to the public or accessible by invitation only. You can choose burial or cremation, a large service or a small one. And you can follow the liturgy of the religion of your choice. Our funeral directors are trained to provide you with support and guidance to help you plan a funeral that reflects your needs and desires.

Question #3Can I personalize my funeral service?
Answer:You most certainly can. Each funeral should reflect the life of the deceased – and no two people are the same. We encourage you to let us know exactly how you want yourself or your loved one to be remembered and we will do our best to create a ceremony that will truly celebrate your life.

Question #4Why should we have a public viewing?
Answer:While not every tradition encourages a public viewing, we believe that they serve a purpose. Making a viewing part of your funeral service provides closure to all in attendance, especially the bereaved. Studies show that viewing the body helps the bereaved recognize the reality of death and can help in the grieving process.

Question #5What does a funeral director do?
Answer:Our funeral directors are here to help you, any time of any day. It is our job to care for you at one of the most difficult times of your life. We work with you to plan the memorial. We carry out all wishes during the funeral and in the disposition of the body. We promise to guide you in the right direction when planning the funeral and help you before, during and after the service.

Question #6What should I do if a death occurs in the middle of the night or on the weekend?
Answer:Call us. We are available 24 hours a day, 7 days a week. If you need immediate assistance, one of our funeral directors will be there.

Question #7What should I do if a death occurs while away from home?
Answer:Our funeral directors can help you no matter where a death has occurred. We’ll take care of everything from bringing your loved one back home to helping you arrange the service.

Question #8Is it possible to have a traditional funeral if someone dies of AIDS?
Answer:Yes, a person who dies of an AIDS-related illness is entitled to the same service options afforded to anyone else. If public viewing is consistent with local or personal customs, that option is encouraged. Touching the deceased's face or hands is perfectly safe. Because the grief experienced by survivors may include a variety of feelings, survivors may need even more support than survivors of non-AIDS-related deaths.

Question #9What recourse does a consumer have for poor service or overcharging?
Answer:While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral service is regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. You may also choose to contact the local Better Business Bureau, or your state consumer protection office.

Immediate Need

If you have immediate need of our services, we're available for you 24 hours a day.

Obituaries & Tributes

It is not always possible to pay respects in person, so we hope that this small token will help.

Pre-Arrangement

A gift to your family, sparing them hard decisions at an emotional time.

Order Flowers

Offer a gift of comfort and beauty to a family suffering from loss.

Daily Grief Support by Email

Grieving doesn't always end with the funeral: subscribe to our free daily grief support email program, designed to help you a little bit every day, by filling out the form below.

Weekly Email Tips to Support a Grieving Friend

It's hard to know what to say when someone experiences loss. Our free weekly newsletter provides insights, quotes and messages on how to help during the first year.

Proudly Serving the Communities of TIMMINS and SURROUNDING AREAS
705-268-4488 Maison funéraire Lessard-Stephens Funeral Home Inc.
21 Elm Street South
TIMMINS, ON P4N 1W4
Email: info@lessardstephens.com
705-268-4488 Maison funéraire Lessard-Stephens Funeral Home Inc.
21 Elm Street South
TIMMINS, ON P4N 1W4
Email: info@lessardstephens.com
705-268-4488 Maison funéraire Lessard-Stephens Funeral Home Inc.
21 Elm Street South
TIMMINS, ON P4N 1W4
Email: info@lessardstephens.com
705-268-4488 Maison funéraire Lessard-Stephens Funeral Home Inc.
21 Elm Street South
TIMMINS, ON P4N 1W4
Email: info@lessardstephens.com
705-268-4488 Maison funéraire Lessard-Stephens Funeral Home Inc.
21 Elm Street South
TIMMINS, ON P4N 1W4
Email: info@lessardstephens.com